In an emergency
If there is danger to life or any other emergency, do not hesitate to call 110 (police) or 119 (ambulance / fire).
| Situation | Who to contact |
|---|---|
| A crime, accident or domestic violence with immediate danger | 110 (police) |
| Injury or sudden illness that is life-threatening | 119 (ambulance / fire) |
| You want someone to listen, or need information and support | This helpline |
Consumer Hotline (188)
These services are answered in Japanese unless a language note says otherwise.
This service information was confirmed as of August 2, 2026. Please check the official website for the latest details before reaching out.
A nationwide 3-digit number that connects consumer problems (products, services, contracts) to your nearest consumer affairs center (in Japanese).
This information reflects details published as of August 2026.
Phone
Hours: Hours depend on the local center. On weekends and holidays, when local centers are closed, the National Consumer Affairs Center answers 10:00-16:00 (except the year-end break)
- Fee
- Call fees apply (they vary by carrier; a fee announcement plays before connecting)
- For
- Anyone
- Operator
- Consumer Affairs Agency and the National Consumer Affairs Center; directs you to your nearest consumer affairs center
- Notes
- Some phones, such as IP phones, cannot connect.
- Official site
- https://www.kokusen.go.jp/map/
- Hours verified on
- 2026-08-02
Hours and services may change. Always check each official website for the latest information.