In an emergency
If there is danger to life or any other emergency, do not hesitate to call 110 (police) or 119 (ambulance / fire).
| Situation | Who to contact |
|---|---|
| A crime, accident or domestic violence with immediate danger | 110 (police) |
| Injury or sudden illness that is life-threatening | 119 (ambulance / fire) |
| You want someone to listen, or need information and support | This helpline |
Kokoro no Mimi (phone / LINE support for workers)Workers
These services are answered in Japanese unless a language note says otherwise.
This service information was confirmed as of August 2, 2026. Please check the official website for the latest details before reaching out.
Free, anonymous mental-health support by phone and LINE for workers, their families and HR staff (in Japanese).
This information reflects details published as of August 2026.
Phone
Hours: Weekdays 17:00-22:00 (until 21:50), Sat & Sun 10:00-16:00 (until 15:50); closed on national holidays and Dec 29 - Jan 3
Weekly hours
LINE & social
Hours: LINE: weekdays 17:00-22:00 (until 21:30), Sat & Sun 10:00-16:00 (until 15:30); closed on national holidays and the year-end break
Weekly hours
The shaded bands show the operating hours. For exceptions such as national holidays, the year-end break or monthly special sessions, check the hours text above.
- Fee
- Free (toll-free number)
- For
- Workers
- Operator
- Ministry of Health, Labour and Welfare (outsourced operation)
- Notes
- E-mail consultation is also available.
- Official site
- https://kokoro.mhlw.go.jp/agency/
- Hours verified on
- 2026-08-02
Hours and services may change. Always check each official website for the latest information.