In an emergency
If there is danger to life or any other emergency, do not hesitate to call 110 (police) or 119 (ambulance / fire).
| Situation | Who to contact |
|---|---|
| A crime, accident or domestic violence with immediate danger | 110 (police) |
| Injury or sudden illness that is life-threatening | 119 (ambulance / fire) |
| You want someone to listen, or need information and support | This helpline |
Kokoro Hot Chat
These services are answered in Japanese unless a language note says otherwise.
This service information was confirmed as of August 2, 2026. Please check the official website for the latest details before reaching out.
Free, anonymous real-time chat counseling (web chat / LINE) staffed by counselors, available every day from 7:00 (in Japanese).
This information reflects details published as of August 2026.
Chat
Hours: Every day 7:00-23:50 (new chats accepted until 23:00; up to 50 minutes, once per day)
Weekly hours
The shaded bands show the operating hours. For exceptions such as national holidays, the year-end break or monthly special sessions, check the hours text above.
- Fee
- Free
- For
- Anyone
- Operator
- NPO Tokyo Mental Health Square
- Official site
- https://www.npo-tms.or.jp/public/kokoro_hotchat/
- Hours verified on
- 2026-08-02
Hours and services may change. Always check each official website for the latest information.