In an emergency
If there is danger to life or any other emergency, do not hesitate to call 110 (police) or 119 (ambulance / fire).
| Situation | Who to contact |
|---|---|
| A crime, accident or domestic violence with immediate danger | 110 (police) |
| Injury or sudden illness that is life-threatening | 119 (ambulance / fire) |
| You want someone to listen, or need information and support | This helpline |
Child Abuse Hotline 189
These services are answered in Japanese unless a language note says otherwise.
This service information was confirmed as of August 2, 2026. Please check the official website for the latest details before reaching out.
A nationwide 3-digit number to report or discuss suspected child abuse; it connects to the nearest child consultation center. Toll-free and anonymous calls are accepted (in Japanese).
This information reflects details published as of August 2026.
Phone
Hours: Hours are not stated on the official site (check the official site for the latest information)
- Fee
- Free (call charges abolished on Dec 3, 2019)
- For
- Anyone
- Operator
- Children and Families Agency; connects to the nearest child consultation center
- Notes
- For non-abuse questions about child-rearing and child welfare there is also the consultation dial 0120-189-783 (toll-free since July 2021). Some IP phones cannot connect.
- Official site
- https://www.cfa.go.jp/policies/jidougyakutai/gyakutai-taiou-dial/
- Hours verified on
- 2026-08-02
Hours and services may change. Always check each official website for the latest information.