In an emergency

If there is danger to life or any other emergency, do not hesitate to call 110 (police) or 119 (ambulance / fire).

110 (police) 119 (ambulance / fire)

When to call 110 / 119 instead
SituationWho to contact
A crime, accident or domestic violence with immediate danger110 (police)
Injury or sudden illness that is life-threatening119 (ambulance / fire)
You want someone to listen, or need information and supportThis helpline

DV Soudan PlusWomen

These services are answered in Japanese unless a language note says otherwise.

Consultation on domestic violence by phone (24 hours), chat (12:00-22:00) and web form. The chat supports 10 languages.

This information reflects details published as of August 2026.

Phone

0120-279-889

Hours: 24 hours, 365 days

Weekly hours

Chat

Official site

Hours: Every day 12:00-22:00

Weekly hours

The shaded bands show the operating hours. For exceptions such as national holidays, the year-end break or monthly special sessions, check the hours text above.

Fee
The phone line is a toll-free 0120 number
For
Women
Operator
Cabinet Office (operated by the Social Inclusion Support Center)
Languages
Chat available in 10 languages (see the official site)
Notes
A 24-hour web form (Plus Soudan-bako) is also available. A dedicated line for male callers is open on Sundays 15:00-21:00.
Official site
https://soudanplus.jp/
Hours verified on
2026-08-02

Women & domestic violence

Hours and services may change. Always check each official website for the latest information.

Sources (official pages verified)